Privacy Policy
Last Updated: December 10, 2025
At Lightning Casino, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide to us when you:
- Create an account (username, email address, password, date of birth)
- Make deposits or withdrawals (payment information, billing address)
- Contact customer support (name, email, message content)
- Participate in promotions or surveys
- Verify your identity (government-issued ID, proof of address)
1.2 Automatically Collected Information
When you use our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
1.3 Gaming Information
We collect information about your gaming activity, including:
- Games played and time spent playing
- Bets placed and outcomes
- Account balance and transaction history
- Bonus usage and wagering activity
2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services
- To process transactions and manage your account
- To verify your identity and prevent fraud
- To comply with legal and regulatory requirements
- To communicate with you about your account and our services
- To send promotional offers and marketing communications (with your consent)
- To improve our website and services
- To monitor and analyze usage patterns
- To detect and prevent technical issues and security threats
- To enforce our Terms and Conditions
- To promote responsible gaming
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: To fulfill our contractual obligations to you
- Legal Obligation: To comply with applicable laws and regulations
- Legitimate Interests: To operate and improve our business
- Consent: Where you have given us explicit consent (e.g., for marketing communications)
4. How We Share Your Information
We may share your information with:
4.1 Service Providers
We work with third-party service providers who help us operate our business, including:
- Payment processors
- Identity verification services
- Customer support platforms
- Marketing and analytics providers
- Cloud hosting services
4.2 Legal and Regulatory Authorities
We may disclose your information to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights and property
- Prevent fraud and ensure security
- Comply with gaming regulations and licensing requirements
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security audits and monitoring
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain records for tax and accounting purposes
After your account is closed, we may retain certain information as required by law or for legitimate business purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing
- Portability: Request transfer of your data to another service
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at privacy@lightningcasino.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
9. Marketing Communications
With your consent, we may send you promotional emails about new games, bonuses, and special offers. You can opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Updating your communication preferences in your account settings
- Contacting our support team
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@lightningcasino.com
- Phone: +44 20 1234 5678
- Address: Lightning Casino Ltd., 123 Gaming Street, London, UK, EC1A 1BB
- Data Protection Officer: dpo@lightningcasino.com
15. Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with your local data protection authority.